Waste Management - Operations Supervisor

July 2020 - Current

I currently manage a team of 30 + drivers and vehicles, servicing the wider Christchurch areas waste streams. From managing recruitment, to general human resources and payroll requirements. I also manage vehicle maintenance and scheduling using EROAD, JDE(CAM), Shifts fro rostering, ensuring vehicle compliance in line with NZTA and company requirements. A big part of my role is ensuring that our employees work in a healthy and safe environment, from ensuring compliance and managing inductions and training programs, to conducting toolboxes and giving regular feedback to drivers on performance. Whilst difficult to implement new opportunities or processes in a large corporate business, I am always looking for new opportunities to improve or streamline everyday processes thru continuous improvement.

I interact with customers on a daily basis, from complaints to customer service requirements and problem solving customer issues mainly utilising salesforce as a client relations management (CRM) tool.

I also am proficient in driving and operating the following waste collection vehicles

• Rearload compaction

• Skip/Gantry

• Box

• Smart skip or Mini Hook

Hassle-free Tours - Operations Manager

July 2014 - July 2020

Health and Safety manager - overseeing and implementing changes to the business in line with legislative requirements including roll out of new H+S system, safety Manager and responder App.

Fleet Manager - vehicle maintenance and scheduling (EROAD, Customlinc, Go Roster) ensuring vehicle compliance in line with NZTA , TSL and  Log book requirements.

I oversaw the  reservations team, handling reservations and managing relationships with suppliers, agents, and customers. I have also been project manager for our new reservations and ticketing system(Customlinc), being responsible for the initial setup, and ongoing maintenance and configuration.

I managed payroll, including human resources through to employee recruitment and training; including but not limited to the development of training schedules, policies and procedures. I am extensively involved in cost reduction through continuous improvement and implementing lean strategies.

Tourism Holdings Rentals(THL) - Christchurch Assistant Manager

Nov 2008 - July 2014

Assisted in overseeing branch operations specifically customer Service and fleet Service teams. Running team building sessions (drive) and organising team events to build team morale.

My role included dealing with customer complaints through to resolution, increasing sales and driving continuous improvement throughout the branches and recruitment and training of front of house employees.  I also was charged with managing the fleet and maintenance repairs, including scheduling and logistics, yard planning, and fleet coordination.

Cost reduction through lean processes and procedures including standardising branches across the country. Tasked with managing health and safety, including managing the H+S committee, managing risks and hazards.

Payroll (payglobal) and Human resource management for the branch and crisis management during the Christchurch earthquakes.

Explore more - South Island Area Manager

Apr 2006 - Nov 2008

Successful national business setup and implementation in the budget camper-van and car market of multiple depots and teams. I was responsible for overseeing the day to day operations of customer service, fleet Service and detailing teams for the South Island.  This included dealing with reservations, customer issues, sales and driving continuous improvement throughout the depots including recruitment and training of customer service representatives.  The role was a very hands on from detailing campers and cars to invoicing and account management.

I also was charged with managing the fleet and maintenance repairs, including scheduling and logistics, yard planning, and fleet co-ordination, payroll (payglobal) and Human resource management for the depots running team building sessions (drive) to up skill and continuously improve systems and procedures.

Tourism Holdings Rentals(THL) - Customer Services Manager / Assistant Branch Manager

Sept 2005 - Apr 2006

Fixed Term 12 month contract to cover maternity leave.  During this time i ran the Christchurch branch in the branch managers absence, overseeing the rebuild and refurbishment of the customer service area, while maintaining branch operations, rostering, employee recruitment and training, and similar operations in my role as Christchurch assistant manager list above.

Tourist Transport Fiji(TTF) - Transport Operations Manager(6 month contract)

Apr - Sept 2005

ransport tanager for Granada (UK based film crew) on 4 month contract to provide 24hr transport and operations support for Celebrity Love Island 4 film crew. This ran alongside my role as transport operations manager for Tourist Transport Fiji. Organising transport for inbound tourists on tours and to local charters and hotels. Including overseeing fleet Maintenance / vehicle scheduling, staff rostering, employee recruitment training and management. Problem Solving / decision making to 24hr on call operations.

Randolph Frames - Factory Supervisor

Sept 2003 - Apr 2005

Picture frame manufacturing and dispatch, employee recruitment, staff training / management time management, problem solving, quality control supervisor

Johnston's Coachlines - Operations Supervisor

2002 - Sept 2003

Management and logistics, vehicle scheduling / strategic forecasting, vehicle/fleet maintenance and control, time management, staff rostering, problem solving, quality control supervisor, handling customer complaints / enquiries, 24 hr on call operations.

Tourism Holdings Rentals(THL) - Fleet/Scheduling Assistant

2001 - 2002

This role was in conjunction with my customer service role as per below. National vehicle scheduling, nationwide fleet movements / relocations, problem solving.

Tourism Holdings Rentals(THL) - Customer Services Representative

1999 - 2002

Rentals customer facing role answering calls and dispatching tourists on their campervan holiday. Sales, cash handling, handling customer complaints / enquiries.

Tourism Holdings Rentals(THL) - Car Detailer

1996 - 1999

Car Detailer dealing with customers, working in a team environment, servicing / detailing cars.